REGISTERING AND PLACING ORDERS OVERVIEW

Shopping on the Phi Kappa Phi Store is simple, safe, and secure. To explore our store, follow these steps to begin your ultimate shopping experience:

  1. If you are a new user, click on the Register tab in the upper right-hand corner of the store to set up your account. Note: Creating an account allows you to view all the orders that you place on our store. You will also be able to save your Shipping/Billing addresses which will allow for a faster Checkout.
  2. If you are a returning customer, click on the Login tab in the upper right-hand corner of the store to log in to your account.
  3. Once logged in, you can browse products by clicking on any of the product categories or subcategories at the top of each page.
  4. Select a product and choose your size and color (if applicable).
  5. Adjust the quantity and then simply add the product to your cart.
  6. You can continue to add items to your shopping cart by hitting the "Continue Shopping" button in the shopping cart section of your screen.
  7. You have two options to checkout: clicking on the Shopping Cart icon in the upper right-hand corner of the store or clicking the "Checkout" button after adding products to your cart.
  8. Verify that your order is correct before you proceed to next step.
  9. Enter your shipping information, then select your shipping method.
  10. Select your payment method and click on the "Place Order Now" button to complete your order. An order confirmation will be sent to you via email.

 

 

PAYMENT

Q: When do I pay for my order?

A: We accept Visa, Mastercard, and American Express. Your card will be charged at the time you check out. Please include the cardholder name, card number, and expiration date.

 

 

SHIPMENT

Q: How are delivery charges determined?

A: All orders under $50.00 will be shipped UPS ground. Applicable shipping rates will be charged based on the ZIP code where the order is shipping based on published UPS rates. All orders $50.00 and over will receive FREE shipping. In either case, please allow 2 days processing time in addition to shipping time. If you need further assistance, need expedited shipping, or need to process an international order, please contact PKPStore@egroupengage.com or (888)502-0635.

 

Q: How do I track my order?

A: Our standard method of shipment is UPS. Please note, UPS does not ship to PO Boxes.  Once your order ships, tracking information can be found by logging in to your account and checking your order status. Orders typically ship within 2 business days. If you need additional assistance with tracking your order, or if you need to process an international order, please contact customer service at PKPStore@egroupengage.com or (888)502-0635.

 

To view current US transit times, click on the map link below:

[Click here to view map]

 

 

EXCHANGES & RETURNS

IMPORTANT COVID-19 UPDATE:  If you have ordered uniform item(s) within the last 30 days for an event that has been canceled, we are happy to allow you to exchange those items for other products in the store to help you commemorate your awesome experiences with our organization this school year!

As always if you have received the wrong item, the wrong size, or a damaged product, you may return for a full refund within the 30 day period as noted below. 

Q: How do I return or exchange an item?

The PKP Store offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items. Once the items are received back to our facility, a credit will be issued for the returned product. The credit for the return will not include any associated shipping costs for the order. Please be aware that the credit may take 5-10 business days to be fully processed. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at PKPStore@egroupengage.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.

 

 

CERTIFICATE FRAMES

Q: Where can I purchase certificate frames?

A: Church Hill Classics is an official partner of Phi Kappa Phi and manages all certificate frame orders. The “Certificate Frames” category in the navigation bar will direct you away from the main store to the Church Hill Classics website. Any questions concerning certificate frame orders should be directed to info@diplomaframe.com or 800-477-9005.

 

 

CUSTOM ORDERS

Q: I would like to order something I do not see on this site. Can you help me?

A: For special requests or custom orders, please contact your account representative, Kim DeVenuto, at kdevenuto@centricitynow.com or 703-674-5465 or browse our Made-to-Order Catalog. PKP Made-to-Order Catalog.

 

 

FOR ALL OTHER INQUIRIES AND INTERNATIONAL ORDERS, PLEASE CONTACT CUSTOMER SERVICE AT PKPStore@egroupengage.com or (888)502-0635. For information regarding your membership or other Phi Kappa Phi programs/events, please contact Phi Kappa Phi Headquarters at 800-804-9880.