REGISTERING AND PLACING ORDERS OVERVIEW

Shopping on the Phi Kappa Phi Store is simple, safe, and secure. To explore our store, follow these steps to begin your ultimate shopping experience:

1. If you are a new user, click on the Register tab in the upper right-hand corner of the store to set up your account. Note: Creating an account allows you to view all the orders you place on our store. You will also be able to save your Shipping/Billing addresses, allowing for a faster Checkout.
2. If you are a returning customer, click on the Login tab in the upper right-hand corner of the store to log in to your account.
3. Once logged in, you can browse products by clicking on any of the product categories or subcategories at the top of each page.
4. Select a product and choose your size and color (if applicable).
5. Adjust the quantity and then simply add the product to your cart.
6. You can continue to add items to your shopping cart by hitting the "Continue Shopping" button in the shopping cart section of your screen.
7. You have two options to check out: clicking on the Shopping Cart icon in the upper right-hand corner of the store or clicking the "Checkout" button after adding products to your cart.
8. Verify that your order is correct before you proceed to the next step.
9. Enter your shipping information, then select your shipping method.
10. Select your payment method and click on the "Place Order Now" button to complete your order. An order confirmation will be sent to you via email.

HOW DO I RESET MY PASSWORD?

If you are a returning customer, click on the Login button in the upper right-hand portion of the store and click Forgot My Password. You will be asked to enter the email on file for your account. An email with a link to reset your password will be sent. If you do not receive your reset email within 10 minutes, please check your spam filter.

PAYMENT

Q: When do I pay for my order?

A: We accept Visa, Mastercard, and American Express. Your card will be charged at the time you check out. Please include the cardholder's name, card number, and expiration date.

SHIPMENT

Q: How are delivery charges determined?

A: All orders under $50.00 will be shipped UPS ground. Applicable shipping rates will be charged based on the ZIP code where the order is shipping based on published UPS rates. All orders $50.00 and over will receive FREE shipping. In either case, please allow 2 days of processing time in addition to shipping time.

Q: How do I track my order?

A: Our standard method of shipment is UPS. Please note, UPS does not ship to PO Boxes. To track your order, you must log in to the account you created at checkout (separate from standard Phi Kappa Phi credentials) then navigate to Order History, and click on your order for more details. Once your order ships, tracking information can always be found by logging in to your account and checking your order status as detailed above. Order processing can take up to two business days before shipment.  

Q: What if the worst happens and your package doesn’t arrive as planned? Was it misdelivered or lost?

A: If you have tracked your order and it states that a delivery has been made, but the package may have been misdelivered or lost, you must initiate contact with us within 14 Business Days and file an appropriate claim. Anything over 14 Business Days will not be able to be refunded, reshipped, or replaced and a new order will need to be submitted.

Please note: If your package’s estimated delivery states: "The delivery date will be provided as soon as possible", please contact our customer service team. We will reach out to UPS to have your order located and delivered. Please allow 7-10 business days for UPS to either locate and deliver your order or for UPS to accept our claim. If our claim for a lost package has been approved, we will submit a replacement order with our warehouse. Please note we cannot submit a lost package order with our warehouse before UPS confirms the package is lost.

How long will it take to receive my order?

Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.

Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.

To view current US transit times, click on the map link below:

[Click here to view map]

EXCHANGES & RETURNS

Q: How do I return or exchange an item?

The PKP Store offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items. Once the items are received back to our facility, a credit will be issued for the returned product. The credit for the return will not include any associated shipping costs for the order. Please be aware that the credit may take 5-10 business days to be fully processed. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at PKPStore@egroupengage.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.

CERTIFICATE FRAMES

Q: Where can I purchase certificate frames?

A: Church Hill Classics is an official partner of Phi Kappa Phi and manages all certificate frame orders. The “Certificate Frames” category in the navigation bar will direct you away from the main store to the Church Hill Classics website. Any questions concerning certificate frame orders should be directed to info@diplomaframe.com or 800-477-9005.

CUSTOM ORDERS

Q: I would like to order something I do not see on this site. Can you help me?

A: For special requests or custom orders, please contact your account representative, Kim DeVenuto, at kdevenuto@centricitynow.com or 703-674-5465.

MADE-TO-ORDER CATALOG

The possibilities for project and product ideas are endless! The Made-to-Order Catalog provides you with a great starting place. Here you will find a small curated collection of ideas generated for chapter promotion through recruitment, giveaways, contests, and events. If you’re interested in ordering from the catalog or would like help finding something another product, please contact Kim DeVenuto at kdevenuto@centricitynow.com.